Job Description

User Support

• Provide technical assistance and support for all employees, primarily focusing on Windows-based laptops and desktops. This includes troubleshooting hardware, software, and application issues.

Network & Connectivity

• Troubleshoot basic networking issues related to Wi-Fi connectivity, LAN access, and firewall settings to ensure seamless network performance for all users.

Asset & Inventory Management

• Maintain records of IT assets including laptops, phones, and accessories.
• Assist in setup and deployment of new devices.
• Oversee IT- related inventory and ensure compliance with software licensing.

Others

• Support IT projects including upgrades, migrations, audits and deployment.
• Support superiors with other IT-related tasks and projects as assigned.
• Set up, configure, and troubleshoot IP phone systems and devices, ensuring reliable communication for the team.

Job Requirements

• Candidates must possess a Diploma/Degree in Information Technology, Computer Science or a related field, which is preferred.
• At least 0–3 years of relevant experience in Information Technology, particularly in IT operations support, including system monitoring, troubleshooting, user support, and ensuring smooth IT infrastructure performance.
• Fresh graduates with an IT background are encouraged to apply.
• Knowledge of basic hardware and software troubleshooting.
• Basic understanding of Windows Server environments, Microsoft 365.
• Familiar with Windows, Linux and networking fundamentals (TCP/IP, DNS, DHCP).
• Understanding of firewalls, antivirus, and endpoint management.
• Excellent teamwork and communication skills to work effectively with cross-functional teams and external partners.
• Proactive, self-motivated, and capable of meeting deadlines in a fast-paced.