Job Description

Receptionist Duties

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and redirect phone calls and emails.
• Maintain a clean and organized reception area.
• Manager visitor logbooks and issue visitor passes.

Administrative Support

• Perform general clerical duties such as filing, photocopying, scanning, and data entry.
• Maintain office records and databases in an organized and confidential manner.
• Assist in the preparation of reports, letters, and other documents.
• Support internal departments with administrative tasks.

Office Management

• Monitor and maintain office supplies inventory, place orders as needed.
• Coordinate maintenance and repair of office equipment and facilities.
• Liaise with vendors, couriers, and service providers

Meeting and Travel Coordination

• Schedule and organize meetings, appointments, and conference rooms.
• Arrange travel bookings and accommodations for staff, if required.

Stock Management / Stock Take

• Maintain accurate records of office or inventory stock (e.g., pantry, stationery, or technical items).
• Conduct regular stock takes and update inventory reports.
• Coordinate with suppliers or vendors for stock replenishment.
• Ensure proper storage and labeling of stock items.

Vendor & Technician Coordination

• Schedule and coordinate visits from technicians, cleaners, or maintenance personnel.
• Follow up on repair or maintenance requests to ensure timely resolution.
• Maintain logs of services provided and communicate issues to management.

Complaint Handling & Issue Resolution

• Act as the first point of contact for staff or visitor complaints.
• Record and escalate complaints to the appropriate department or personnel.
• Follow up to ensure complaints are resolved satisfactorily.
• Maintain a log of recurring issues and suggest improvements where possible.

Facilities & Premises Management Support

• Ensure the office environment is clean, safe, and well-maintained.
• Monitor utilities and report issues like water leaks, electrical faults, or air-conditioning problems.
• Liase with building management or contractors for repairs and upkeep.

Other Duties

• Ensure compliance with company policies and procedures.
• Perform and other ad-hoc administrative or receptionist duties as assigned by management.

Job Requirements

• Possess SPM, recognized diploma or equivalent qualification.
• Minimum of 2- 3 years’ experience in an administrative or receptionist roles.
• Excellent verbal and written communication skills in English & Bahasa Malaysia.
• Good knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time-management skills.
• Ability to maintain a professional and courteous demeanor at all times.
• Pleasant appearance and good personal grooming standards.