Job Description
Handling Enquiries & Feedback
- Handle incoming calls and customer service inquiries for both walk in and call-in clients.
- Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.
- Highlight client’s issue, communicating to the right internal teams for their attention and resolution.
Web Support and Mobile Apps Support
- Monitor website performance and ensure the websites are always running smoothly and efficiently.
- Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.
- Updating the content and ensure functionality are always in order and up-to-date.
- Troubleshoot the application issues with the relevant IT team and ensure they take appropriate action to resolve it.
Web Support and Mobile Apps Support
- Attend to customer inquiries and need such as client online registration, account opening, activation of account and online payment.
- Individually check each client to ascertain whether they have single account or multiple accounts and update accordingly.
- Key liaison between external client and internal department(s) to address client’s issues and resolutions.
Support of Payment Settlement
- Check and follow up with remisiers and dealers on the payments.
- Email to the respective departments for receipting, set off and update limit.
Ad-Hoc Function
- To assist the marketing efforts and create awareness of Apexetrade features & functions through roadshow.
Job Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.
- Good command in Mandarin, English and Bahasa Malaysia.
- Pleasant personality and voice intonation.
- At least 1 year working experience in the related field.
- Fresh graduates are encouraged to apply.
- Strong phone contact handling skills and active listening.
- Ability to stay calm and patient to attend difficult and frustrated clients.
