Customer Service Representative

Job Description

  • Handle incoming calls and customer service inquiries for both walk in and call-in clients.
  • Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.
  • Monitor website performance and ensure the websites are always running smoothly and efficiently.
  • Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.
  • Attend to customer inquiries and need such as client online registration, account opening, activation of account, online payment and assisting e-broking dealers in marketing.
  • Key liaison between external client and internal department(s) to address client’s issues and resolutions.
  • To perform other ad-hoc tasks as assigned by the superior.

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.
  • Good command in Bahasa Malaysia and English.
  • Pleasant personality and voice intonation.
  • At least 1 year working experience in the related field.
  • Fresh graduates are encouraged to apply.

Customer Service Representative

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